Replacement Policy

Your Satisfaction Is Our Priority!

If you face any kind of issue with your parcel, the team of Masterz.pk is

available to make it right for you!

How to Request a Replacement:

• Notify Us Within 12 Hours:

Contact our Claim Department within 12 hours of receiving your order.

• Provide Details:

Send us a detailed video, showing the damage or the incorrect item.

Include a brief description of the issue and your order number.

• Free, Easy Replacement:

Once approved, we’ll arrange a free replacement shipment for the same

item.

Replaced shipment will be delivered within 5-6 working days.

• Exceptions:

This policy applies only to wrong or damaged products.

Requests made after 12 hours may not be eligible for a replacement.

• Change of Mind Not Applicable

Contact Us:

Email us at [support email] or WhatsApp at 03000672748 to start your

replacement process!

• We Are Sorry for Refunds and Exchanges

Note: Response Timings ( Mon-Sat 10am-6pm)